At RSVP By Anastasia, we pride ourselves on delivering thousands of floral arrangements, gifts and perfectly executed events each year, aiming to provide exceptional service.

Exceeding your expectations is crucial to us, and we appreciate your feedback to continually improve.

If you're not entirely satisfied with your experience, please contact us by email at info@rsvpbyanastasia.com. We're committed to addressing any issues promptly.

Our 100% satisfaction guarantee covers aspects under our direct control and doesn't extend to third party actions.

If your purchase or fresh floral delivery arrives in poor condition you have the option to receive a replacement, store credit or refund, requiring a photo within 48 hours of delivery. Refunds and resends are at our discretion and may involve investigation with our courier, potentially taking up to 7 working days.

If we can't fulfill your order, we'll refund or redeliver at a later date with an upgrade.

Our office hours are Mon-Fri, 10AM to 5PM EST, and all correspondence will be addressed within this timeframe.